After-sales Service

Guangzhou Wanrui Stage Light Equipment Co.,Ltd
Addr.: Building A5-A7, Longhu Industrial Area, Shijing, Baiyun District, Guangzhou
Zipcode: 510450
Tel: (020)86442366,86255587,86256311
Fax: (020)86256766
E-mail: wanda88888@126.com
Website: www.windirect.com.cn

QQ Service Online:

Windirect service follow-up:
In the case of normal use of Wanrui stage lighting products, if there are quality problems with the products, Wanrui will provide follow-up services:
1) Within 7 days from the date of delivery of the product, our repair service center has confirmed that the fault is true. You can choose to enjoy return, exchange, or free repair service or free replacement of accessories.
2) Within 60 days from the delivery date of the product, you can choose to have replacement or free repair service or free replacement parts.
3) Within 12 months from the delivery of the product, you can enjoy free repair service or free replacement of accessories; you can enjoy paid maintenance service for more than 12 months.
4) The above right shall be owned by Wanrui Company.

Windirect pre-sale service follow-up:
Pre-sales technical support includes:
1) Understand customer needs and provide value-added services
2) Formulation of technical solutions in sales work
3) Making Professional and Reasonable Configuration Lists
4) Production of positioning map
5) Production of dynamic maps of key customers
6) Technical Training

Windirect sales service follow-up:
Selling technical support includes:
1) Professional technical solutions
2) Professional installation and commissioning
3) Professional on-site guidance and training

After the customer confirms the order to order our products, Wanrui promises to provide the customer with sample goods within 3 working days. After the sample is confirmed, it will enter the batch production. The daily production of the same product will be no less than 60 to ensure the progress of the customer project! Delivery logistics company can be specified by the customer, transportation costs are subject to agreement between the parties